We recognize the importance of providing our customers with the level of support they want when they need it. We offer the flexibility to modify our programs to meet our customers' specific business needs.
Our broad range of services include:
- Turnkey installation projects
- Phone support
- On-line remote support
- Depot repair
- Field repair
- Contract engineering
We offer multiple coverage options for equipment now out of warranty. These plans range from all-inclusive service packages to those covering only basic labor charges.
Fee For Service
Some customers prefer the pay-as-you-go method and we are pleased to accommodate these needs as well.
The company stocks inventory for the occasions when replacement parts are needed for warranty, contract or fee-for-service work. Most parts are available for same day service or next day delivery.
Training services are held throughout the year or can be customized for individual company needs. Topics range from MR Theory and Practice, Software Operations, Chemometric Modeling, and Correflow™ operation.
We can provide support for NMR process modeling or other analytical techniques. The technical staff has more than 30 years of combined experience in chemometric modeling.
The ability to reliably extract a representative sample of product from a process stream is the most critical part of an on-line analyzer project. Far too often project engineering staff will underestimate or ignore the critical aspects related to the sampling systems. Our engineers recognize this importance and have vast experience in the field of sampling solutions that work. Sample systems designed for powders, pellets, slurries and liquids have been designed, built and installed in a wide variety of process industries.